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Digital Services Privacy Policy and Terms of Use

有效日期:2019 年 5 月 10 日

Thank you for visiting a website, mobile application, or digital property (collectively known as “the Services” or “the Site”) of the EmblemHealth family of companies. The EmblemHealth family of companies (hereby referred to as “EmblemHealth”) includes the EmblemHealth Enterprise and its subsidiaries and affiliates including, but not limited to, ConnectiCare, AdvantageCare Physicians. and BronxDocs.
 
It is our policy to protect your information and use it the right way. Please read the following to learn more about our Digital Services Privacy Policy and Terms of Use (“the Policy”).
 
By using or accessing the Services in any manner, regardless of whether you register or create an Account through the Services, you acknowledge that you accept the practices and policies outlined in this Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
 
Remember that your use of EmblemHealth’s Services is at all times subject to the Policy.
 
What does this Policy cover?
This Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services, and to the treatment of personally identifiable information by our partners, but not to the practices of other companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information in connection with our Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.
 
How do we collect and use Personal Information?
We receive and store any information you provide to us. For example, when you enroll in one of our plans, you, your group (or the applicable state or federal exchange, depending on how you enroll) provide us with some information about you, including your name, address, social security number, age, annual household income and if applicable, names and ages of your immediate family members.
 
When you use our Services, the information that is collected will be used to associate your Account with your plan enrollment information. Each member uses a unique username to access their Account information through the Site; only you should use your username and the password you choose to log into your Account. Do not give this username and password to others. EmblemHealth also maintains data that has been provided to us or uploaded to EmblemHealth by you, our member, as well as our “Business Associates” (those vendors who perform work on our behalf for the purpose of payment, treatment, or healthcare operations - and who have written agreements with us that specifically indicate how they will protect your information). We maintain claims information, information about prior authorizations that you requested and any other information needed to provide you with the healthcare services that you need. In some cases, we may request additional consent from you if we think that there is other information that will help us better coordinate your care or better personalize it towards your needs.
 
To the extent permitted by law, and if you have provided your contact information to us, we may store and use that information to contact you for health plan, medical, or related services by various means, including regular mail, email, telephone, including voicemail, or SMS (text message). You may receive messages about wellness programs or other programs sponsored by EmblemHealth or its Business Associates. You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any program or service relating to a Business Associate or affiliated business of ours, please review all such businesses’ or websites’ policies.
 
We may receive a confirmation and activity confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number. You can adjust the types of notifications you receive and when you receive them by editing your SMS notification settings. We may also use your information to notify you about payment information, other health information (such as appointment reminders), and/or to communicate with you about your Account. You will have the ability to opt out of any marketing or advertising SMS communications, but we may still send you communications relating to your Account for purposes important to the Services, such as password recovery or a payment reminder.
 
If you choose to use a bank account to make payments through the Services, our payment processing vendor(s) may collect and store your bank account information. If you use a payment card to make payments through the Services, that information may be collected and stored by our third-party payment processing companies (the “Payment Processors”), and use and storage of that information is governed by the Payment Processor’s applicable terms of service and privacy policy. However, we may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Services, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identifying possible fraudulent transactions, and otherwise as needed to manage our business.
 
Other information; “cookies” and “tags”
You should also be aware that when you use our Services, we collect certain “usage data,” such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information of our Services.
We may also collect, or receive from third parties, information based on your IP address that provides us your geolocation data in order to identify relevant markets for users and to provide a better mobile experience. We do not sell this data; however, we may store, disclose or use this data to serve appropriate advertisements personalized to your relationship with EmblemHealth.
 
Like most commercial website owners, we may use what is known as “cookie” technology. A “cookie” is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. Our cookies do not extract personal information about you, such as your name or address. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our Site’s features. We may also use what is known as “client-side page tagging,” which uses code on each page to write certain information about the page and the visitor to a log when a page is displayed by your web browser. This technique is also commonly used on commercial websites. “Tagging” causes a JavaScript program to run on your computer, but it is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files or execute any additional programs. It does not extract any personal information about you, such as your name or address. You can prevent tagging by disabling JavaScript in your browser, but that may prevent you from using all of our Site’s functions. Because there is not yet a common understanding of how to interpret the “Do Not Track” signal, we do not currently respond to browser “Do Not Track” signals.
 
How do we share Personal Information?
We do not rent or sell your Personal Information in personally identifiable form to anyone. We may share your Personal Information with third parties as described in this section and our Notice of Privacy Practices. EmblemHealth will not sell, license, transmit or disclose outside of EmblemHealth the information you provide to us unless (a) expressly authorized by you, (b) necessary to enable our Business Associates to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require our Business Associates to protect the information and use it only for the purpose it was provided and as necessary to assist us. EmblemHealth takes the Health Insurance Portability and Accountability Act of 1996 (HIPAA) seriously and provides appropriate safeguards to your protected health information (PHI), which may include your name, address, social security number, email address, telephone number and certain claims data.
We may de-identify your Personal Information so that you are not identified as an individual, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they can provide you with an optimal online experience. We disclose usage data for our non-member portal site to partners who may provide you with additional information about EmblemHealth products and services.
 
We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
 
We may retain your information as needed for business purposes. Notwithstanding any provision to the contrary, we will retain, access, use and disclose your information as we believe is necessary to comply with our legal obligations, resolve disputes, enforce our Policy and other agreements, or to protect the rights, property or safety of EmblemHealth, our employees, our users or others. For more information about our privacy practices, including what information is provided to our Business Associates for payment, treatment and healthcare operations purposes, please see our Notice of Privacy Practices.
 
Children under 18
Our Site and Services are not intended to be used by children under 18 years old. You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not use the Site or Services. We do not knowingly collect Personal Information from, or target our Site or Services to, children under the age 18. We understand that there may be exceptions to this rule including, but not limited to, children who are emancipated. If we discover that the Site is being used inappropriately, we may disable the user ID so that the individual may no longer access our Site.
 
Your feedback
We welcome your comments or questions about our Site and Services. You can provide your comments to our Customer Service team via our Website Feedback Form or by calling the regular number you call to reach us with questions. We will share your comments and questions with our Customer Service representatives and those employees most capable of addressing your questions and concerns. Please note that email, like all non-encrypted Internet email communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email to communicate information to us that you consider confidential. If you wish, you may contact us by calling us, or using a secure message in your secure portal.
 
How can you stop receiving emails?
Certain emails we send to you contain an unsubscribe link through which you may easily opt-out of receiving future commercial emails from us. If you do not wish to receive certain emails from EmblemHealth, simply click the unsubscribe link and follow the instructions to unsubscribe your email address. If you have unsubscribed but continue to receive email from us or from one of our Business Associates, you may report this to us. Please note that unsubscribe requests may take up to 7 - 10 days to process. You will have the ability to opt out of any marketing or advertising communications, but we may still send you transactional communications relating to your Account for purposes important to the Services, such as password recovery or a payment reminder.
 
Linking to other sites
From time to time, EmblemHealth may provide links to other websites that we think might be useful or interesting. These websites are not owned or controlled by EmblemHealth and may be subject to separate terms and conditions and privacy policies. Although we try to be proactive and ensure that appropriate protections are in place, we cannot be responsible for the privacy practices used by other website owners or the content or accuracy of those websites. Links to various non-EmblemHealth websites do not constitute or imply endorsement by EmblemHealth of these websites, any products or services described on these sites, or of any other material contained in them.
 
Security
EmblemHealth has adopted and adheres to stringent security standards designed to protect non-public personal information collected on the Site against accidental or unauthorized access or disclosure. Among the safeguards that EmblemHealth has developed for this Site are administrative, physical and technical barriers that together form a protective firewall around the information stored at this Site. We are committed to being HIPAA compliant and ensuring that our Business Associates meet the same standards. We periodically subject our Site to simulated intrusion tests and have developed comprehensive disaster recovery plans.
For registered users, your Account is protected by a password for your privacy and security. You must prevent unauthorized access to your Account and Personal Information by selecting and protecting your password and other sign-on mechanisms appropriately and limiting access to your computer or device and browser. We endeavor to protect the privacy of your Account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Your login credentials are yours alone and should not be shared with anyone, even a family member, for any reason. Colleagues should not use shared credentials to access an account for any reason. If we detect the shared use of an account, we may disable that account for security reasons.
 
What Personal Information can I access?
In some cases, registered users will be able to change their password and update the information that they provide to us, such as address, contact information and health information, by going to the profile page of their Account on the Site.  In other cases, registered users may need to contact their benefit administrator, or the appropriate state or federal health insurance exchange to update their information. Registered and unregistered users can access and delete cookies through their web browser settings.


The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact Customer Service. Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please contact Customer Service.


What choices do I have?
You can use certain features of the Services without registering, thereby limiting the types of information that we collect. You can always opt not to disclose information to us, but keep in mind that some information may be needed to register with us or to take advantage of some of our Site’s features.


If you have registered for the Services, you may be able to add, update, or delete information in your Account as explained above. When you update information, we may maintain a copy of the unrevised information in our records. You may request deactivation of your Account by calling Customer Service. Some or all of your information may remain in our records after your deactivation of such information from your Account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete your Account, but not in a manner that would identify you personally.
 
Changes to this Privacy Policy
EmblemHealth may change this Policy from time to time.  When material updates are made, the Policy version date will also be updated to reflect that a revision occurred, and we will alert you to changes by placing a notice on the Site, by sending you an email or by some other means. We encourage you to periodically re-read this Policy to see if there have been any changes that may affect you. A user is bound by any changes to the Policy when you use the Site or Services after such changes have been first posted. This Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.
 


卓护医疗中心社区指南

在社交媒体上与卓护医疗中心交互时请遵循这些指导原则:


以您希望被对待的方式对待其他社交媒体用户
请礼貌待人,尊重他人。为了保证我们的社交媒体渠道的安全,我们保留删除不适当或包含敏感信息内容的权利。

请记住,社交媒体是一个公共空间
卓护医疗中心的社交媒体渠道是公开的,所以请确保能够保护您的隐私。请不要在我们的社交媒体网站上公开评论您的医疗信息、社会保险号、财务信息或其他私人数据。

请告诉我们如何帮助您
如果您有任何问题或顾虑,我们希望得到您的答复。为了得到您所需要的答案,我们可能会要求您直接发信息、打电话或发送电子邮件告诉我们更多信息。如果我们接触您,请帮助我们提供我们需要的细节以找出解决方案。

社交媒体和电子邮件的使用条款
卓护医疗中心的社会媒体渠道是卓护医疗中心直接与我们的社区进行互动的通道。通过在卓护医疗中心社交媒体渠道发布内容(“用户内容”),即表示您同意卓护医疗中心的社交媒体使用条款。

卓护医疗中心对发布在卓护医疗中心社交媒体上的任何用户内容概不负责。您在卓护医疗中心社交媒体上发布的任何用户内容都是自愿承担风险的,您对所提供的任何信息承担个人责任。卓护医疗中心没有义务对用户内容进行筛查或监控,这些内容包括推文、帖子、照片、视频、评论和直接消息。

卓护医疗中心保留删除任何不符合公司宗旨或推广产品或服务的用户内容的权利。如果您的用户内容被认为不合适,卓护医疗中心保留阻止您在卓护医疗中心社交媒体上发帖的权利。

隐私:
请不要发布包含个人联系信息的公共用户内容。请不要将您的社会保险号、财务信息或其他受保护的医疗保健信息(如您的医生姓名或就诊原因)发布出来或直接发送到卓护医疗中心。您明白,卓护医疗中心社交媒体上提供的电话号码可能会被卓护医疗中心或其任何签约方用于联系您的医疗帐户和向您提供的服务。

载有您或他人详细私人资料或医疗资料的公众用户内容可能会被删除,以保障所有有关人士的隐私。

卓护医疗中心非常重视您的隐私。如需了解有关我们如何保护您的隐私的信息,请参阅我们的隐私政策。

卓护医疗中心对第三方网站和社交媒体网站的隐私或安全行为概不负责。请查阅这些网站的隐私及使用条款政策。您同意您在自行承担风险的情况下使用第三方网站、资源和社交媒体网站,并遵守这些网站的条款和条件。

所有权:
作为您在卓护医疗中心社交媒体上发布用户内容的条件,您同意您有权利和权限提交内容,且该内容不侵犯任何第三方的知识产权、商标、版权或其他权利。

许可和豁免:
您理解并同意,您在此放弃您提交的任何用户内容中的所有权利、权益和利益。您向卓护医疗中心及其附属机构授予使用您提供的任何用户内容的无限制权利,包括您提供或创建的任何内容、照片、想法、概念、设计或创意元素,允许卓护医疗中心及其设计人员在全世界任何已知或未知的媒体中永久使用该内容的所有元素,卓护医疗中心及其附属机构无需向您或任何第三方提供任何补偿或发出通知,抑或获得许可。

您明确免除并使卓护医疗中心、其附属公司和子公司、其高级职员、董事、代理、雇员以及在其授权下行事的人员免受因您的用户内容而产生的或与您的用户内容有关的任何和所有索赔与责任。本豁免对您的继承人、管理人、遗嘱执行人和受让人均有约束力。

医疗信息
卓护医疗中心社交媒体频道在这里提供信息,但请不要将我们的医疗更新或在频道上的对话视为医疗建议。如果需要医疗救助,请联系您所在地区的专业医疗人员,如果发生紧急情况,请拨打 911。 

请不要:
  • 提供未经批准的医疗意见
  • 讨论药品或产品的使用
  • 分享个人或敏感标识或医疗信息

卓护医疗中心对于在任何社交渠道上提供的任何医疗指导或建议概不负责,对于因考虑任何建议而采取的任何行动也概不负责。

营销和宣传使用条款
通过我们的社交渠道或网站提交您的电子邮件,即表示您同意接受来自卓护医疗中心及其附属公司的营销和宣传信息,您的年龄至少为 18 岁,并且您已经阅读并接受了使用条款和隐私政策。您可以随时选择退出。

免责声明
卓护医疗中心尊重我们社区的所有成员,但可能并不同意他们的信仰。卓护医疗中心很乐意提供一个讨论与我们的原则和使命相关问题的场所,但是卓护医疗中心不负责也不支持我们社区的任何成员的任何评论或帖子。这包括但不限于:社交媒体、博客和文章帖子、评论、互动和转推,无论它们是发布到卓护医疗中心的频道还是有关社区成员的频道。

当您在卓护医疗中心社交媒体上发帖时,请理解您同意向卓护医疗中心赔偿与发帖内容相关的任何法律索赔,例如损害赔偿、损失、责任、判决、成本和/或费用。
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